SPA Administrator
Oxford
Other
£25,760 - £27,476 pro rata
Expires: 25/05/2026
Band 3
Permanent
About the Role
Job overview
To provide efficient and comprehensive administrative support to the Children and Young People 0-19 Service and their families.
Working with the Health Visiting, School Health Nursing and Family Nurse Partnership teams, the post holder will join the team working from the Single Point of Access (SPA).
Accurately inputting data and maintaining database information systems. This includes collating information from partner services and organisations.
The post holder will be the main point of contact for the administration of appointments within the CYP0-19 service for parents and carers and also the first contact into the service for clients and multi agency colleagues.
Main duties of the job
- To provide timely and comprehensive administrative support to the CYP- 0-19 service.
- Managing and updating information on the client electronic records(EHR).
- Prioritise workload, following the 0-19 CYP SPA Standard Operating Procedures (SOP).
- Respond to the needs of clients and the service in a timely manner observing the need to achieve set targets.
- Answering the telephone. taking messages accurately ,responding to queries appropriately following Trust procedures whilst being aware of when there is a need to escalate to senior staff.
- To provide feedback to CYP0-19 service managers to support efficient and timely service delivery.
Working for our organisation
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the “candidate guide to making an application” and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”
Our values are: “Caring, safe and excellent”
We offer a wide range of benefits designed to support your career and wellbeing. These include:
• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Detailed job description and main responsibilities
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.
The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.
Person specification
Essential
Essential criteria
- Previous Administration experience
- Confident in using all Microsoft applications including Excel
- Good communication skills written and verbal.
- Ability to prioritise and problem solve with a willingness to be flexible.
Desirable criteria
- Previous NHS experience
- Understands and adheres to the need for confidentiality
- Attention to detail and confidence following a Standard Operating Procedure (SOP)
- Customer service skills in a health setting
Desirable
Desirable criteria
- Awareness of the importance of deadlines to meet targets
Desirable
Desirable criteria
- Has experience of Electronic Health Records )EHR)
Documents to Download
B3 Administrator (PDF, 424.4KB)
Guidance Notes for Candidates Applying for a job at OHFT (PDF, 424.6KB)
Recruiter Contact Details
Name: Sandra Wollner
Title: SPA Team Lead
Email: [email protected]
Telephone: 07833048634