Operational Support Manager
Oxford
Full Time
£49,387 - £56,515 per annum
Expires: 08/11/2026
Band 7
Permanent
About the Role
Job overview
Oxford Health NHS Foundation Trust is seeking an experienced Operational Support Lead to join the Locality Therapy and Nursing Services Pathway.
This role requires strong leadership and management skills to support both non-clinical and clinical workforces, ensuring the delivery of a caring, efficient, safe, and effective service.
As the Operational Support Lead, you will support the community nursing and therapy teams, based across Oxfordshire, to deliver a high quality and effective service.
This will involve leadership and management of non-clinical staff across the county, developing and embedding county wide processes. The role will involve operational support to clinical services such as supporting the delivery of KPIs, maintaining rosters and oversight of office environment and stock control.
In addition, the post holder will lead on county-wide initiatives including promoting patient engagement, service developments and QI projects which involves regular travel to trust sites across the county.
Applicants must have a full valid driving licence and have access to a vehicle for work. Adjustments can be considered in line with the Equality Act 2010 where required.
Please note that this role will require us to undertake a DBS check as a part of your onboarding.
Give yourself the best chance of success by reviewing our Applicant Guide before applying. Your supporting statement should clearly demonstrate how you meet the essential criteria for the role.
Main duties of the job
- Lead and manage administrative teams, including recruitment, induction, performance management and staff development
- Oversee workforce planning, rotas, attendance management, pay queries and operational processes to ensure efficient service delivery
- Provide leadership across the Pathway, driving continuous improvement, change initiatives and high-quality administrative support
- Build strong relationships with clinical, operational and external partners to support integrated patient care and service development
- Support the effective running of clinical services, ensuring patient-focused systems, risk management and service optimisation
- Monitor performance, budgets and key performance indicators, using data and reporting to inform decision-making and improve outcomes
- Monitor national, regional and local developments impacting community services and actively participate in local networks
- Ensure compliance with Trust policies, governance, quality standards, NHS data protection requirements, health and safety standards, employment legislation and Care Quality Commission (CQC) regulations.
Working for our organisation
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the “candidate guide to making an application” and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”
Our values are: “Caring, safe and excellent”
We offer a wide range of benefits designed to support your career and wellbeing. These include:
- Excellent opportunities for career progression
- Access to tailored individual and Trust wide learning and development
- 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
- NHS Discount across a wide range of shops, restaurants and retailers
- Competitive pension scheme
- Lease car scheme
- Cycle to work scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Staff accommodation (please note waiting lists apply)
- Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Detailed job description and main responsibilities
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.
The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.
Person specification
Knowledge
Desirable criteria
- Able to use Microsoft 365 package of tools
- Able to manipulate data using IT systems.
Experience
Essential criteria
- Have management experience, ideally in more than one organisation Have experience of line managing people, including development, conducting appraisals, supervision and dealing with HR issues Have experience of change management Have experience of, or the capacity to, manage upwards and downwards
Contractual
Essential criteria
- Ability to travel independently between sites, sometimes transporting loads and on occasion travelling to regional meetings
Documents to Download
Operational Support Lead (PDF, 128.3KB)
Guidance Notes for Candidates Applying for a job at OHFT (PDF, 424.6KB)
Recruiter Contact Details
Name: Jonathan Nolan
Title: Operations Manager
Email: [email protected]
Telephone: 07730607710