Urgent Care Coordinator

Abingdon

Full Time

£32,073 - £39,043 per annum

Expires: 02/11/2026

Band 5

Permanent

About the Role

Job overview

Are you looking for a varied and rewarding role with a flexible shift pattern?

Are you a patient-focused problem solver who can remain calm, organised and effective under pressure?

Our Out of Hours Service provides essential support for GP out-of-hours care, minor injuries and minor illnesses across Oxfordshire as part of Primary Care Services. We are looking for an Urgent Care Coordinator to join our dedicated team.

This is a full-time role of 37.5 hours per week, worked across a rota. Hours may vary from week to week, with coordinator cover provided between 07:00 and 23:30, seven days a week, including evenings, weekends and public holidays.

You will:

Coordinate and support the effective delivery of the wider Out of Hours Service.
Have line management responsibility for a team of Driver/Receptionists.
Communicate clearly and consistently with colleagues who work across different shifts and locations.
Respond confidently to changing priorities in a busy, patient-focused environment.

The role requires flexibility to work the full range of shifts and to travel between rural community bases across Oxfordshire, including during unsociable hours.

If you are an adaptable and supportive leader with excellent communication skills and a commitment to patient-centred care, we would be delighted to hear from you.

Main duties of the job

You will be responsible for the efficient and accurate delivery of the Coordination and Navigation functions in the regions OOH service. You will have line management responsibility for Driver and Receptionists. This will include performance management, time-keeping, sickness/leave monitoring and advance adjustments to the rota where necessary.
You will have regular meetings with the Unit Manager, operational team and work closely with clinical leads for allocated bases.
You will be responsible for patient flow monitoring and will escalate at the earliest opportunity any potential delays in patient treatment.
You will have a wide range of situations to utilise your line management, customer care service experience, advanced IT, organisational, training, supervisory, problem-solving and people skills whilst playing a strong role in ensuring and managing workflow and service flow during the operation hours of OOHs and MIUs.
You will support the Unit Manager and Operational Manager with opportunities for continuing management and leadership development and in-house training whilst working closely with Clinical Lead colleagues

You will be supported with Induction and training. There will be opportunities for progression within the service.

Applicants must have a full valid driving license and have access to a vehicle for work. Adjustments can be considered in line with the Equality Act 2010 where required.

Working for our organisation

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the “candidate guide to making an application” and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible.

Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”

Our values are: “Caring, safe and excellent”

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

Excellent opportunities for career progression
Access to tailored individual and Trust wide learning and development
27 days annual leave, plus bank holidays, rising to 33 days with continuous service
NHS Discount across a wide range of shops, restaurants and retailers
Competitive pension scheme
Lease car scheme
Cycle to work scheme
Employee Assistance Programme
Mental Health First Aiders
Staff accommodation (please note waiting lists may apply)
Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Detailed job description and main responsibilities

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.

Person specification

Qualifications

Essential criteria

Educated to A Level standard/or equivalent
Evidence of computer literacy and advanced knowledge of MS applications
Operational Management experience
Excellent communication skills

Desirable criteria

Supervisory management qualification/training
Customer care skills/training
NHS Experience
Knowledge of primary care/OOH services
Degree level qualification

Experience

Essential criteria

Experience in a supervisory or team leader role within healthcare or a similar setting.
Evidence of successfully addressing operational challenges and implementing solutions in real-time.
Experience in working within a patient/ customer-focused environment.
Customer focused approach and excellent telephone manners

Desirable criteria

Experience in working specifically within Out of Hours or urgent care services.
Familiarity with healthcare IT systems such as Adastra
Demonstrated success in implementing service improvement initiatives with support.

Pesonal Qualities

Essential criteria

Effective communicator (verbal and written)
Able to work to own initiative and within teams
Able to work under pressure and respond effectively to urgent situations.
Able to form effective working relationships and open to constructive feedback to support development within the role
Flexible and adaptable to meet the needs of an Out of Hours service, including regular working evenings, weekends, and unsocial hours including bank holiday working.
Ability to work effectively under pressure/with distractions.
Understanding of contractual or other requirements appropriate for role
Hold a full UK Manual Driving license with access to own vehicle for work purposes and to travel between bases
Availability to work across the whole county